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THIEAUDIO was launched in 2019 as a creative endeavor of Linsoul Audio. The goal of THIEAUDIO was to serve as a creative platform for gathering the best teams of engineers to inspire revolutionary audio products for audiophiles and professionals alike. For each project, we hand select the most innovative and renown engineers in his or her field to oversee the design, engineering, and manufacturing of the products. Gathering the momentum from the success of the THIEAUDIO Phantom planar magnetic headphones, as well as the Voyager, Legacy, and Signature series In-Ear Monitors (IEM’s), we are committed to the continual expansion on the limits of high-fidelity audio. We welcome you to join us and experience excellence in musical performance.
The Signature Series lineup of THIEAUDIO represents the pinnacle of our R&D skill sets, combining both the latest technology and innovative engineering to bring together top of the line IEM’s. The first two Signature Series models, the Monarch and Clairvoyance, were hailed globally as among the best IEM’s on the market. Following this success, we are proud to release two new twins tribrids: the Excalibur and Oracle.
The Excalibur and Oracle utilize the latest driver technology from the Danish manufacturer, Sonion - the Electrostatic (EST) tweeter. The EST driver features an ultralight membrane in a small tweeter chamber that is powered by an independent transformer to extend the in-ear monitor’s treble range up to 80kHz. In reality, the utilization of these drivers effectively enhances the extreme-treble response and thereby provides a protracted treble decay, a more airy atmosphere, and enhanced sound resolution. The correct implementation of EST drivers can make normal balanced armature driver earphones seem dull and lackluster in comparison.
THIEAUDIO Excalibur: The Legend Continues
The Excalibur is a 2EST+2BA+1DD tribrid design IEM, featuring three different classes of drivers matched based on their unique functional properties. In short, the tuning of the Excalibur can be described as “exciting”. Featuring powerful bass and crisp high’s, the Excalibur puts out an incredible sound that makes any genre sound its fullest and best. We recommend the Excalibur to those looking for a fun and enjoyable hifi listening experience.
The subbass and bass of the Excalibur is powered by a new 10mm polycarbonate dynamic driver to produce a deeper and more impactful low-frequency sound distribution. The driver has been further optimized with stronger magnets to increase its speed and response. We have chosen a customized American Knowles DFK series balanced armature (BA) drivers to reduce the total harmonic distortion (THD) in this fundamental region of the frequency spectrum, and because of its excellent pinna gain placement. Combined with our tuning capabilities, we are blown away by the performance of our new BA driver selection, and believe they will be an instant crowd pleaser. More importantly, these BA drivers match perfectly with the tonal characteristics of the Sonion EST drivers, creating a natural synergy that brings out impeccable detail retrieval, spacious soundstage, and an airy atmosphere.
Despite the sonic advantages of EST drivers, their relatively low sound output volumes mean that the tuning requires special engineering to balance out all of the drivers to make the EST drivers heard. Our prior experiences working with these drivers have honed our abilities to precisely calibrate all of the drivers in the system to best bring out the EST drivers. We believe that the Excalibur is among the very few IEM’s in the market that fully takes advantage of the full potential of EST drivers, and you’ll benefit from the crisp treble extension that is incomparable with any other drivers out there.
Which countries do you ship to?
We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.
*Note: We can only do Standard Shipping for the UK, India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping via DHL Express is 10-35USD depending on your country. If your order is over 200USD, DHL Express Shipping is free*.
*For some countries, DHL Express is only free for orders above $239USD. Large items such as headphones (e.g. THIEAUDIO Phantom) are exceptions as well.
Shipping fees exclude import taxes or processing fees that might be applicable for your country. THIEAUDIO is not responsible for any form of such fees.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-3 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country and its customs. The duration for transit is something beyond our control. THIEAUDIO will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
- First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
- For orders below $50USD, you may either opt for a one-time reshipment of the parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
- For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
- Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situations:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. THIEAUDIO will only refund the amount of your order after deducting the shipping cost incurred.
How do I get help for my order?
For faulty/missing items, please send an email to firstname.lastname@example.org to process the warranty. In your email, please choose an appropriate Subject Title. Kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
THIEAUDIO will not be responsible for parcels that have been damaged during the delivery process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, AnserX, and Yun Express
- Express Shipping: DHL Express, FedEx, and SF Express