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The Journey of THIEAUDIO High-end IEMs
The goal of Thieaudio was to serve as a creative platform for gathering the best teams of engineers to inspire revolutionary audio products for audiophiles and professionals alike. For each project, we hand select the most innovative and renown engineers in his or her field to oversee the design, engineering, and manufacturing of the products. We are proud to present two top-of-the-line signature series In-Ear Monitors - the Monarch and the Clairvoyance
Signature Series: Monarch & Clairvoyance.
Gathering the momentum from the success of the Thieaudio Phantom planar magnetic headphones, and the Voyager and Legacy series In-Ear Monitors (IEM’s), the two new monitors utilize the latest driver technology from the Danish manufacturer, Sonion - the Electrostatic (EST) tweeter. The EST driver features an ultralight membrane in a small tweeter chamber that is powered by an independent transformer to extend the in-ear monitor’s treble range up to 80kHz
Clairvoyance - Tonal Euphoria
The Clairvoyance was tuned with a zero-tolerance for tonal imbalance. Featuring a flat midline that transitions smoothly to the exact inner ear canal resonance peak, the Clairvoyance presents a natural tonality that mirrors the precision of calibrated professional studio monitors. This section of the frequency response was critical to obtain a neutral instrument presentation that allows every instrument group to be level against each other for acoustic accuracy
The dual EST drivers carry the treble section to bring about fast transients and full detail retrieval. But to ensure that the overall sound signature is also engaging and enjoyable, a massive, yet precise, subbass emphasis was tuned with a combination of multi-balanced armature and dynamic drivers. The subbass impact was positioned below 200Hz, which subsequently permits an incredibly powerful and deep subbass impact while maintaining tonal integrity and a lean midrange section
As High-end As Usual.
Clairvoyance is not a randomly selected name for this model. It’s chose purposely to project the image of our envision for this product. It has potentials to extend your expectation for an IEM. The total experience is comparable to a recording studio monitor setup with an external subwoofer cranked up. From the lowest of the lows to the furthest extents of the trebles, the Clairvoyance sees it all. It’s a musical experience like never befor
Which countries do you ship to?
We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.
*Note: We can only do Standard Shipping for the UK, India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping via DHL Express is 10-35USD depending on your country. If your order is over 200USD, DHL Express Shipping is free*.
*For some countries, DHL Express is only free for orders above $239USD. Large items such as headphones (e.g. THIEAUDIO Phantom) are exceptions as well.
Shipping fees exclude import taxes or processing fees that might be applicable for your country. THIEAUDIO is not responsible for any form of such fees.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-3 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country and its customs. The duration for transit is something beyond our control. THIEAUDIO will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
- First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
- For orders below $50USD, you may either opt for a one-time reshipment of the parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
- For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
- Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situations:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. THIEAUDIO will only refund the amount of your order after deducting the shipping cost incurred.
How do I get help for my order?
For faulty/missing items, please send an email to email@example.com to process the warranty. In your email, please choose an appropriate Subject Title. Kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
THIEAUDIO will not be responsible for parcels that have been damaged during the delivery process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, AnserX, and Yun Express
- Express Shipping: DHL Express, FedEx, and SF Express